Customer Service

Need Help?

Ask questions and get support on the platforms that works best for you. Receive answers to questions and get customer support by Direct Messaging us on any of the platforms below.  

Where's my order?

The best way to track your shipped order is using the "Track My Package" link within your Shipment Confirmation email or by logging into your account. You will  receive an email as soon as your purchase has been shipped.

NOTE: Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email. Several days may pass between package scans as your order moves between carrier locations. We assure you that this will not affect your expected delivery date.

How do I use this product?

Learn how to get the most out of the product that you purchased from PMS. We will teach how to choose the best lingerie and how to use intimate tools when making love. "How to Please" video product tutorials will be available exclusively on in the near future. Stay tuned.